Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email:
How Do I Place an Order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
What Size Should I Get?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.
Can I Change My Order?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
When will my order arrive?
Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 15 to 35 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
Once shipped, your order will arrive within the following shipping time:
- United States: 2 weeks
- Canada: 3 weeks
- Europe & Australia: 2-4 weeks
- Rest of World: 6 weeks
You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee HERE
Has my order been dispatched yet?
Orders are generally dispatched within 7-12 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@MyGiftChimp.com and we can give you real time information on whether your order has been dispatched or not.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and send them to us on support@MyGiftChimp.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
I need to cancel or change my order how do I this this?
We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you would still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned back to us, simply email us to confirm the receipt of the item and your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
My order is still not here please help?
If you order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will ave your order resent. You can read more about our Money Back Guarantee HERE
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact as we. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
I don't have a tracking number, when will I get it?
When your receive your dispatched email it will be in there most of the time, if not you can email us on support@MyGiftChimp.com for a update on your tracking.
What are the payment options available?
We accept all major credit and debit cards and Paypal. If your card was declined then please do not worry, simply contact us and we will advise you.
What is the currency of the Store? Can I Pay in Another Currency?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
You Said Free Shipping But I Was Charged With Shipping Cost (Discount Related Concerns)
To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.
What are your shipping costs and do you provide international shipping?
YES - We Ship WORLDWIDE. Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. See below our prices:
FREE WORLDWIDE SHIPPING OVER $50
United States: $3.95 - $5.99
Rest Of The World: $3.95 - $9.99
How Do I Track My Order?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
https://www.usps.com/ (for US customers only)
For further assistance, please contact our Customer Service.
I Tracked Down my Order and the Status says return to sender, What Should I Do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
The Tracking Site Says Delivered but I Haven't Received my order Yet
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
TERMS OF SALE:
- All sales are final. No returns or refunds accepted unless otherwise stated in our Refund Policy.
- You must notify us of any damaged or defective product the same day you received the item, in order for it to be considered for replacement. We will confirm the delivery dates with the tracking number information for your order.